Don't usually blog about work, but to-day, I've been 'assigning', which means passing calls to other people - and I know how much work needs to go into each call. The arithmetic, surely, is simple - if, in the course of a day (a Friday, when you'd expect things to be quieter), each person receives more than a day's work to do, we have a problem (unless to-day was unusually busy, which I doubt) ...
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